GhamaHealth Return & Cancellation Guidelines

At GhamaHealth, your satisfaction with our products is paramount. As we strive for efficiency and speed in fulfilling your orders, we wish to inform you of the recent adjustments to our policies regarding refunds and order cancellations:

Order Cancellation:

• Prior to Processing: You may cancel your order before it enters the processing stage. For immediate cancellation, kindly reach out to our customer service team.

• Post-Processing: Once your order is processed, we regret that we cannot accept cancellations. This policy is in place to ensure the prompt delivery of your order.

Returns and Refunds:

• 30-Day Return Window: Should you be dissatisfied with your purchase for any reason, you are welcome to return the product within 30 days from the purchase date.

• Return Eligibility: We accept returns for products that are damaged in transit, incorrectly selected, or if you've simply changed your mind. It's important to note that the cost of return postage is the responsibility of the customer.

• Exceptions: Please note, certain products such as probiotics and special order vitamins are not eligible for return or cancellation due to their sensitive nature.

• Initiating a Return: please contact our customer service team and they will assist you in processing a return at info@ghamahealth.com.au or call +61 29683 2598.

• Refund Procedure: Following the receipt and quality inspection of your returned item, we will issue a refund through the original payment method. Be aware that the refund will not include the initial shipping charge. Depending on your bank's processing times, the refund may reflect in your account within 15 days.

We are grateful for your understanding and are ready to support you with any questions or concerns about these policy updates.

Initiating a Return:

To initiate a return, please contact our customer service team at info@ghamahealth.com.au or +61 2 9683 2598., as we now require direct communication for processing returns. This ensures personalized service and that any queries are addressed promptly.

A: Certainly, most products are eligible for exchange. To proceed with an exchange, kindly place a new order for the item you prefer. Regarding the return of the original item, please note that return shipping costs will be your responsibility. Upon receipt of the returned item, we will issue a full refund for the product amount, excluding both the original shipping cost and the return shipping cost. This policy ensures that our processes remain efficient while also respecting the integrity of our products.

However, please note that temperature-sensitive products, such as prebiotics, probiotics and compounding product cannot be returned or exchanged. This policy ensures the integrity and effectiveness of these products remain uncompromised. For more detailed information on our exchange policy, including any specific terms and conditions, please refer to our Refund Policy section on the website.

A: If you are waiting for a refund and haven't received it yet, here are a few steps you can take:

1. Check Your Bank Account: First, recheck your bank account where the refund is supposed to be credited. Sometimes refunds might be processed but not immediately visible in your account.

2. Contact Your Credit Card Company: If the refund was due to a transaction made via a credit card, contact your credit card company. Refunds can sometimes take a while to be officially posted to your account due to processing times.

3. Speak with Your Bank: If you used a debit card or direct bank transfer, get in touch with your bank. There is usually some processing time before a refund is posted in your account.

4. Contact Us: If you've followed all the above steps and still haven't received your refund, please contact us directly at info@ghamahealth.com.au or by calling us on  +61 2 9683 2598. for further assistance. We'll be happy to help you sort out any issues with your refund.

Please remember that processing times can vary based on different banks and payment methods. We appreciate your patience as these processes are often out of our control.

Payment Methods at Ghamahealth

Shopping with Ghamahealth is both convenient and secure. We offer a range of payment options to cater to your needs. Here are the payment methods we currently accept:

1. Credit & Debit Cards:

   • Visa
   • MasterCard
   • American Express

2. Digital Payments:

   • PayPal

Please ensure that your billing information matches what your bank or credit card provider has on file. Incorrect information may lead to delays in processing your order.

If you have any concerns or questions regarding payments or run into any issues during the checkout process, please reach out to our customer service team at info@ghamahealth.com.au. or by calling us on  +61 2 9683 2598. We're here to assist you every step of the way!

Instalment Payment Options at Ghamahealth

Looking for more flexible payment options? We've got you covered! At Ghamahealth, we understand the need for convenience and flexibility when making purchases. That's why we offer an instalment payment option through:

PayPal's "Pay in 4" Option:

• With "Pay in 4", you can easily split your purchase into four equal, interest-free payments.
• These payments are scheduled every two weeks, making it manageable and predictable.
• When selecting this option, you'll be redirected to PayPal to complete your purchase. Simply follow the prompts to set up your payment plan.

Benefits of Using "Pay in 4":

• Interest-Free: There's no additional cost if you pay on time.
• No Signup Fee: Setting up "Pay in 4" is completely free.
• Secure & Easy: Rely on PayPal's trusted and user-friendly system.

When using "Pay in 4", ensure you're aware of the payment schedule and have adequate funds in your account to cover each instalment. This will prevent any potential late fees or disruptions to your payment plan. For more information please visit: PayPal

If you have any further questions regarding our instalment payment options or need assistance during the checkout process, feel free to contact our customer service team at info@ghamahealth.com.au. or by calling us on  +61 2 9683 2598. We're here to ensure you have a seamless shopping experience!

Absolutely! We deeply value our loyal customers and are excited to offer you an opportunity to stay connected with GhamaHealth. By becoming a Wellness Member, you'll receive regular updates, exclusive offers, and insider wellness tips directly in your inbox. It's a fantastic way to stay informed about our latest products, promotions, and health-related news. Registration is easy and brings a wealth of benefits to your wellness journey. Don't miss out on this chance to stay closely engaged with GhamaHealth – REGISTER NOW and start enjoying these exclusive updates and offers.

We understand that technical glitches can occasionally disrupt a smooth shopping experience. If you're facing challenges processing your order on our website, don't worry - we're here to help!

Please reach out to us in any of the following ways:

• Email: Drop us a line at info@ghamahealth.com.au with details of the issue you're facing, and we'll get back to you promptly.

• Phone: Prefer to speak directly? Call us at +61 29683 2598., and our friendly customer service team will guide you through the ordering process.

Your satisfaction is our top priority, and we're always here to ensure you have a seamless shopping experience with Ghamahealth.

Awaiting Your Ghamahealth Order? We're Here to Help.

Experiencing Delays?
We sincerely apologize for any inconvenience caused by the delay in receiving your order. Rest assured, our team is dedicated to ensuring you get your products as soon as possible.

Stay Informed:
You'll be kept updated every step of the way. From processing and packing to dispatch, we aim to keep you in the loop.

Haven't Received Your Order Yet?
If the expected delivery time has passed and you've received a notification saying your order is en route, but it still hasn't arrived, please don't worry!

Reach Out To Us:
Simply contact us via email at info@ghamahealth.com.au, or by calling on +61 29683 2598. and our dedicated customer service team will be on hand to assist and provide solutions.

At Ghamahealth, our utmost priority is to ensure that every product reaches you in perfect condition. We meticulously pack and ship each item, keeping its safety and integrity in mind.

However, we recognize that unforeseen circumstances can sometimes result in items getting damaged during transit. If you are unfortunate enough to receive a damaged item, we sincerely apologize for any inconvenience this may cause.

For guidance on how to proceed and understand your options, please refer to our Refund Policy. Our dedicated team is always here to support and assist you throughout the resolution process.

We apologize for any inconvenience caused. If you've received your order and found items missing, please contact us immediately.

Email us at  info@ghamahealth.com.au or by calling us on +61 2 9683 2598. with your order number and details of the missing items. Our team will swiftly address the issue and ensure that you receive the items you ordered.

At Ghamahealth, we're committed to ensuring a seamless shopping experience, and we appreciate your patience and understanding in such instances.

Forgot Your Password? Let's Get That Sorted!

It happens to the best of us. To reset your password:

1. Go to the Sign-In Page: Navigate to the sign-in page on the Ghamahealth website.
2. Click on 'Forgot Your Password': This link is usually located below the password entry field.
3. Enter Your Email Address: Make sure to use the email address associated with your Ghamahealth account.
4. Check Your Email: We will send you a link to reset your password. Click on the link and follow the prompts to create a new password. sign-in.
5. Log In With Your New Password: Once you've reset your password, you can use it to sign in to your Ghamahealth account.

If you encounter any issues or need further assistance, please don't hesitate to contact us at  info@ghamahealth.com.au or call  +61 29683 2598. We're here to help!

You will be asked to enter your email address, a link will be sent via email asking you to reset your password for your GhamaHealth account.

Do I Need an Account to Shop at Ghamahealth?

You have the flexibility of choice when shopping with us!

1. Regular Purchases:

   • No account required! Feel free to shop and check out as a guest for most products.
   • However, if you don't want to miss out on exclusive offers and promotions reserved only for our registered customers, creating an account is the way to go.

2. Purchasing Practitioner Products:

   • An account is a must. As per the TGA guidelines, purchasing practitioner products online has specific legal requirements.
   • You will need to create an account, upload a script to your customer dashboard, and wait for verification.
   • Once verified, you can view and purchase from our practitioner product range with ease.

Registering an account with us is simple, and it provides a more personalized shopping experience, with quicker checkouts, order history access, and more. Click here to start your Wellness registration.

Stay Updated with Ghamahealth!

Want to be the first to know about our latest brands, exciting product launches, and exclusive online offers? Subscribe to our newsletter and never miss out!

Through Your Customer Dashboard:

1. Log in to your Ghamahealth account.
2. Navigate to 'Account Overview'.
3. Opt-in for the newsletter subscription.

Quick Subscribe via Website:

1. Head to the bottom (footer) of the Ghamahealth website.
2. Spot the option to input your email for our newsletter.
3. Type in your email and click 'Subscribe'.

Voilà! You're all set. Await exciting updates in your inbox soon!

Welcome to our Email and Security FAQ page. This section is dedicated to answering your questions about how we safeguard your email communications and protect against security threats.

FAQs

1. What measures do we take to ensure email security?

• Answer: We employ several security measures, including encryption, authentication protocols like SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and regular security audits to protect our email communications. These technologies ensure that our emails are secure and authentic.

2. Why is email security important?

• Answer: Email security is crucial to protect sensitive information from unauthorized access, prevent data breaches, and safeguard against phishing and other types of cyberattacks that can compromise your personal information.

3. How can I identify a secure email?

• Answer: A secure email typically comes from a verified sender, includes encrypted content (where applicable), and does not ask for personal information directly via email. Be cautious of emails with suspicious links or requests for sensitive information.

4. What should I do if I receive a suspicious email?

• Answer: Do not click on any links or download attachments from suspicious emails. Report the email to our support team, and delete it from your inbox. Always verify the sender if you're uncertain about the legitimacy of an email.

5. How do you handle my personal information in emails?

• Answer: We are committed to protecting your privacy. Personal information sent via email is handled with strict confidentiality and in compliance with data protection laws. We ensure that sensitive data is transmitted securely.

6. What is phishing, and how can I avoid it?

• Answer: Phishing is a type of cyberattack where attackers disguise themselves as a trustworthy entity in an email. To avoid phishing, never share personal information through email, verify the sender's identity, and be cautious of emails prompting urgent action.

7. Are there additional resources for learning about email security?

• Answer: Yes, there are many resources available for those interested in learning more about email security. Websites like CISA.gov, StaySafeOnline.org, and the Australian Government's Stay Smart Online offer valuable information.

Conclusion

Your security is our top priority. We continuously strive to implement robust email security measures. If you have any more questions or need assistance, please feel free to contact us.

Contact Information

For further queries, please reach out to us at [email].

Additional Resources

• Cybersecurity & Infrastructure Security Agency (USA)
• National Cyber Security Alliance - StaySafeOnline (USA)
• Federal Trade Commission - Consumer Information on Spam (USA)
• Stay Smart Online (Australia)- An Australian Government initiative offering a wide range of information and resources to help individuals and businesses protect themselves online.
• Australian Cyber Security Centre (ACSC)- The ACSC provides advice and information about how to protect yourself online and responds to cyber security threats.
• Office of the Australian Information Commissioner (OAIC) - Privacy for Individuals- Offers resources and guidance on how personal information is protected under Australian law, including email and online communications.
• Scamwatch (Australia)- A site run by the Australian Competition and Consumer Commission (ACCC), providing information to consumers and small businesses about how to recognize, avoid and report scams.

Finding Product Ingredients at Ghamahealth

At Ghamahealth, we believe in transparency and providing our customers with all the necessary details about our products. Here's how you can find ingredient information:

1. Product Packaging & Labels:

   • Every product we offer has its ingredients clearly mentioned on its packaging and labels.

2. On Our Website:

   • Navigate to the product you're interested in.
   • On the product detail page, you'll find a section dedicated to ingredients, providing you with a comprehensive list.

1. Practitioner Products:

   • Note: If you're looking for ingredients of practitioner-exclusive products, there are additional steps to access this information. Due to regulatory guidelines, ingredients for these specific products are restricted. To view them:

     1. Create an account with us.
     2. Upload your practitioner's script.
     3. Once verified, you'll gain access to view and purchase products from this category, and all ingredients will be visible.

     Not sure how? Find out more here.

If you have any further questions or if there's a specific product you're curious about, please don't hesitate to contact our customer service team at  info@ghamahealth.com.au or call  +61 2 9683 2598. We're here to assist you!

Dosage Guidance at Ghamahealth

When it comes to consuming health and wellness products, it's essential to ensure you're taking the right amount for maximum benefit and safety. Here's how to determine the correct dosage:

1. Read the Label:

   • Every product has specific directions for use mentioned on its label. Always refer to these instructions to know the recommended dosage.

2. Consult a Health Professional:

   • If you notice that symptoms persist, worsen, or change unexpectedly after starting a product, it's vital to consult with a health professional. They can provide guidance tailored to your unique needs and situation.

3. Balanced Diet Consideration:

   • Remember, while vitamin and mineral supplements can offer various health benefits, they are not a replacement for a balanced diet. Ensure you maintain a nutritious and diverse diet for overall well-being.

Safety and your health are our top priorities. If you're ever in doubt about how much of a product to take or if you have other related questions, please reach out to our team at  info@ghamahealth.com.au or call  +61 29683 2598. or consult with your healthcare provider.

Practitioner Ranges at Ghamahealth:

We are proud to offer a comprehensive selection of Practitioner Only brands, ensuring high-quality, TGA approved products for our valued customers. Our range includes:

• BioCeuticals
• Eagle
• MediHerb
• Metagenics
• Orthoplex White
• Orthoplex Green
• BioCeuticals Clinical
• Bio-Practica
• Bioclinic Naturals
• Activated Probiotics
• Specreumceuticals
• Interclinical
• RN Labs
• Eagle Clinical
• Medlab
• Swisse Ultra
• Blackmores Professional

All brands we carry have been approved by the Therapeutic Goods Administration (TGA) for their quality and efficacy.

All other products available on Ghamahealth can be viewed, added to cart, and purchased without any prescription or script. Our Practitioner products have special regulations due to their high potency and specific therapeutic indications, hence the need for a script. However, the majority of our offerings are accessible to everyone without any such requirements. Whether you're shopping for natural remedies, skincare, vitamins, or supplements, you can do so freely and easily on our platform. Remember to always read the label and use products as directed. If in doubt or if symptoms persist, consult a healthcare professional.

Who qualifies as a healthcare professional that can provide a script?

According to the Therapeutic Goods Administration (TGA), the following healthcare professionals are recognised and qualified to provide a script:

1. Mainstream Healthcare Practitioners:

   • Medical practitioners
   • Psychologists
   • Dentists
   • Pharmacists
   • Optometrists
   • Chiropractors
   • Physiotherapists
   • Nurses
   • Midwives
   • Dental hygienists
   • Dental prosthetists
   • Dental therapists
   • Osteopaths

2. Alternative Healthcare Practitioners registered under a law of a State or Territory:

   • Herbalists
   • Homoeopathic practitioners
   • Naturopaths
   • Nutritionists
   • Practitioners of traditional Chinese medicine
   • Podiatrists

Q1: What are practitioner-grade vitamins and retail vitamins? A1: Practitioner-grade vitamins are supplements often marketed as higher quality, offering increased potency and purity. Retail vitamins are more commonly found in stores and may vary in quality and composition.

Q2: What distinguishes practitioner-grade vitamins from retail vitamins? A2: Practitioner-grade vitamins tend to have higher concentrations of active ingredients, may undergo more rigorous testing, and are often formulated based on clinical research. Retail vitamins are generally mass-produced and more readily available.

Q3: Why is there a cost difference between the two types? A3: The cost difference arises from several factors:

• Ingredients: Practitioner-grade vitamins may use superior or more bioavailable ingredients.
• Formulation: Formulating vitamins with higher concentrations of active compounds increases costs.
• Quality Control: Extensive testing for purity and potency adds to manufacturing expenses.
• Research: Practitioner-grade vitamins often incorporate the latest scientific findings, which can increase development costs.
• Regulation: Stricter quality control standards in manufacturing practitioner-grade vitamins can raise costs.

Q4: Are practitioner-grade vitamins worth the higher cost? A4: It depends on individual needs and preferences. If you require specific dosages or have health conditions, practitioner-grade vitamins might be more suitable. However, consulting a healthcare professional is advised before making a decision.

Q5: Are retail vitamins less effective than practitioner-grade vitamins? A5: Not necessarily. Retail vitamins can still be effective, but practitioner-grade vitamins may provide more accurate dosing and higher-quality ingredients, potentially leading to better results in some cases.

Q6: Are practitioner-grade vitamins regulated? A6: The term "practitioner-grade" isn't regulated, so it's essential to research brands and verify their claims. Look for third-party testing and quality certifications.

Q7: Can I trust retail vitamins? A7: Many retail vitamins are produced by reputable manufacturers and can be effective. Research the brand's reputation, look for quality certifications, and consult healthcare professionals if unsure.

Q8: Should I consult a healthcare professional before choosing vitamins? A8: Yes, consulting a healthcare provider is recommended before starting any new supplement regimen. They can help you make informed choices based on your health needs.

Remember, the information in this FAQ is for general guidance. Always consult with healthcare professionals and do thorough research when considering any dietary supplements.

To purchase Practitioner products online, adherence to specific regulations is mandatory:

1. Consultation Requirement: As per the Australian Therapeutic Goods Act (1989) and Therapeutic Goods Regulation (1990), Section 42AA, Practitioner products can be dispensed only after a consultation with a registered Practitioner. This consultation will provide you with a script for the desired product.

This is in line with the Therapeutic Goods Administration (TGA) regulations to ensure that Practitioner products are accessed and used appropriately under the guidance of qualified healthcare professionals. These measures are taken to safeguard the health and wellbeing of consumers and ensure they are provided with suitable products for their specific health needs.

By requiring an authorised script and an account, we can ensure that consumers are obtaining products that are appropriate for their individual health circumstances. It also ensures that users are adequately informed about the potential risks and benefits of the product, as well as its correct usage, dosage, and potential interactions with other treatments.

Furthermore, not displaying the pricing ensures that the decision to use a Practitioner product is based on health needs and advice rather than price-driven factors. It upholds the integrity and therapeutic intent of these specialised products.

What is a script?

A script, commonly known as a prescription, is an official recommendation provided by your healthcare professional. After a detailed consultation, the healthcare expert prescribes specific supplements that are best suited to address your unique medical needs. Along with the script, they often offer valuable advice on dietary habits and lifestyle changes to enhance your overall well-being and help you achieve your health goals.

How to Purchase Practitioner Products on Ghamahealth with a Script:

1. Have a Valid Script: Ensure that you've received a valid prescription for a Practitioner product from your healthcare professional.

2. Sign In/Create an Account: If you're new to Ghamahealth, create a free account here. If you already have an account, simply sign in.

3. Upload Your Script: In your customer dashboard, you'll find an option to upload your medical script for verification. UPLOAD SCRIPT

4. Wait for Verification: Our team will verify your script within 24 hours. Once verified, you'll receive a notification both via email and in your customer dashboard.

5. Start Shopping: Post-verification, you're all set to purchase Practitioner products online!

Please Note:

• Ghamahealth reserves the right to limit the quantity of Practitioner products purchased per month.
• We can only authorize online purchase of our Practitioner products based on a valid script.
• If you don't have a script but are interested in natural medicines, we're here to provide a thorough consultation and recommend suitable options.

What happens after my script is uploaded

After uploading your script:

1. Review Process: Our professional team will review the details of the script to ensure it's valid and aligns with the TGA's regulations.

2. Notification: You will be notified via email once the review process is complete. If approved, this email will also contain details on how to purchase the Practitioner Only products you need.

3. Purchasing: With your verified script, you can now shop for Practitioner products. These products will have their prices and details visible to you, and you can add them to your cart and proceed with the purchase.

4. Expiry: Remember, just like physical prescriptions, your uploaded script will have an expiry. Ensure to renew or upload a new script when required.

5. Privacy: We understand the importance of your personal data. Rest assured, the details you provide are kept confidential, and the uploading process is secure.

6. Assistance: If you face any issues or have queries during the process, feel free to contact our customer support at  info@ghamahealth.com.au or call  +61 2 9683 2598. We're here to help!

Your script will be pending approval. Please allow 24 hours for a response. You will receive an email notifying you of the outcome.

Still pending approval?

If it has been more than 24 hours since you uploaded your script for verification, please email us at info@ghamahealth.com.au

Uh oh! What happened here?

There could be a number of reasons as to why your script has not been approved.

These could include:

1. Your script was not uploaded correctly
2. Your script was not legible
3. Your script was not provided by a healthcare practitioner
4. Your script is no longer valid

Please contact us via phone or email so we can provide a detailed explanation specific to your application and offer further assistance.

We're here to accommodate your needs! If you're looking to place an order that exceeds the quantity we currently have in stock online, we've got you covered.

Kindly send us an email at info@ghamahealth.com.au detailing your order request. Our team will work diligently to source the required number of items for you and ensure your order is dispatched as promptly as possible.

Please note: All bulk purchases must adhere to the Australian Consumer Law to ensure fair trading and consumer protection.

Your wellness needs are paramount to us at Ghamahealth, and we're committed to serving you in the best way possible!

Answer: Absolutely! GhamaHealth is delighted to offer customizable bundles to cater to your unique health and wellness needs.

Contact Information: Simply reach out to us through our 'Contact Us' page for your bundle inquiries.

Response Time: We pride ourselves on our responsiveness and aim to get back to you within the hour.

Product Limitations: While we strive to accommodate a wide range of products, please note that certain items, such as prescription medicine or already discounted products, cannot be bundled.

Discount Details: The specific discount for your bundle will be calculated once the product selection is finalized.

Return Policy: It's important to note that bundle items are sold as-is and cannot be returned or exchanged. However, we offer store credit in certain situations.

Customization Options: Each product in your bundle will be carefully wrapped in bubble wrap and placed in recyclable boxes filled with foam peanuts for secure shipping.

At GhamaHealth, we are committed to sustainability and minimizing our environmental impact. Our approach includes using recyclable materials for packaging, such as bubble wrap and foam peanuts, to ensure product safety while being eco-friendly. We continuously strive to improve our practices in line with environmental standards and are dedicated to implementing eco-conscious measures in all aspects of our business. Our partnership with responsible suppliers and commitment to reducing our carbon footprint reflects our dedication to a healthier planet.

Examples of Popular Bundles: We offer a variety of bundles including sleep, gut health, arthritis, fertility, men's health, and women's health, among others. You have the freedom to create any bundle you desire with GhamaHealth products.

BEAUTY SLEEP BUNDLE

FAMILY BUNDLE

CHILDREN'S BUNDLE

Stock Availability: Please be aware that our bundles are subject to stock availability. In case a product is out of stock, we will promptly inform you and suggest alternatives or wait for restocking. Once a bundle is processed, it cannot be canceled or refunded, but we do offer store credit as mentioned.

Shipping Information: GhamaHealth is committed to dispatching your order swiftly and with the utmost care. We partner with Australia Post to deliver all our parcels.

Payment Options: For your convenience, we accept various payment methods including Credit & Debit Cards (Visa, MasterCard, American Express) and Digital Payments like PayPal.

Disclaimer:

Products from GhamaHealth are intended for general wellness and should not be seen as medical advice. Results may vary, and we recommend consulting a healthcare professional before using health-related products. GhamaHealth is not liable for any adverse effects from product use.

Bundles are subject to stock availability and cannot be cancelled, returned, or refunded once processed. Product images and descriptions may differ from actual products. By purchasing, customers agree to these terms and assume responsibility for product use.

Product Label, Dosage, or Packaging Changes:

Q1: Will I receive the same product if the label or packaging has changed?

• A: Yes, you will receive the same product even if the label or packaging has changed. Manufacturers occasionally update labels or packaging for various reasons, but the product's contents and quality remain consistent.

Q2: Why did the product label or packaging change?

• A: Product labels or packaging may change due to improvements, regulatory requirements, or other considerations by the manufacturer. These changes are made to enhance the product or comply with industry standards.

Q3: How will I know if the dosage has changed for a product I've been using?

• A: If there are any changes to the recommended dosage, we will promptly update the product listing on our website with the latest dosage information provided by the manufacturer.

Q4: Can I trust the quality of the product if the packaging has changed?

• A: Absolutely, you can trust the quality of the product even if the packaging has changed. Product changes are made by the manufacturer to enhance the product or meet regulatory requirements, and the product's quality remains consistent.

Q5: Should I be concerned about allergens or ingredients if the product label changes?

• A: No need to be concerned. Any changes to allergens or ingredients will be clearly indicated on the updated product label to ensure your safety and informed decision-making.

Q6: Is there a way to get more information about the changes from the manufacturer?

• A: While we strive to provide you with accurate and updated information, you can also visit the manufacturer's official website or contact their customer support for more details about any changes.

Q7: Can I return a product if the label, dosage, or packaging has changed and I'm not comfortable with it?

• A: We understand your concerns. If you're not comfortable with a product due to changes in label, dosage, or packaging, please contact our customer support. They'll assist you with any necessary information about returns and exchanges.

Q8: How can I verify the new dosage if the label has changed?

• A: The updated dosage information will be reflected on our product listing. If you have any doubts, consult your healthcare professional before use.

Q9: Will there be any price difference if the packaging or label changes?

• A: In general, product label or packaging changes do not affect the product's price. Any price adjustments will be communicated transparently if they occur.

A: Yes, Ghama Health ships to most countries worldwide. Here's what you need to know about our international shipping:

• Availability: If your country does not appear in the shopping cart on checkout, please contact us for assistance.

• Shipping Carrier: We use Australia Post for the delivery of all International Orders.

• Shipping Services:

  • Express Post: For faster delivery with tracking and proof of delivery.
  • Standard Post: A more economical option with tracking and proof of delivery.

• Non-Working Days: Please note that we do not ship on public holidays or weekends.

• Order Finalization: Once a parcel is shipped, we are unable to cancel or change delivery instructions or addresses for that order.

• Delivery Responsibility: While we ensure that your order is promptly handed over to Australia Post, we are unable to take responsibility for any delays in delivery once it is picked up by Australia Post.

For any specific queries related to international shipping or if your country is not listed, please reach out to our customer service team for guidance.

A: At Ghamahealth, we are committed to providing a seamless shopping experience for our global audience. Here's how we handle multiple currencies:

International delivery times can vary based on several factors:

1. Destination Country: Depending on the distance and the accessibility of your country, the delivery time can differ. Typically, neighbouring countries receive packages faster than those located further away.

2. Customs Processing: Sometimes, shipments can be delayed due to customs processing in the destination country. This is beyond our control, but we always ensure that our packages are well-prepared to clear customs smoothly.

3. Shipping Method Chosen: We might offer different shipping methods with varying delivery speeds. The option you select during checkout will influence the delivery time.

4. Local Delivery Services: Once your package arrives in the destination country, local postal or courier services will take over the delivery. Their efficiency can affect the final delivery time.

As a general guideline, international deliveries can take anywhere from7 to 30 days, but we recommend checking the specific estimated delivery time provided at checkout for a more accurate timeframe.

If you have any questions or concerns about your order's status, please don't hesitate to contact our customer service team. We're here to assist you every step of the way!

At Ghama Health, we strive to hold stock of all our popular items for quick dispatch. However, on occasion, we may have to reorder certain products from our suppliers. This may result in some additional time needed for the processing and dispatch of your order. In the event of a significant delay or if a product is out of stock, we will contact you with an alternative product suggestion. If the delivery of your order is time-sensitive, we kindly ask you to get in touch with us before placing your order. Your satisfaction and prompt delivery are important to us.

• Taxes and Duties: When ordering from GhamaHealth, be aware that international shipments may be subject to import taxes and/or customs duties as per your country's regulations.
• Responsibility: Please note that these charges are the responsibility of the recipient. GhamaHealth is not liable for any additional costs incurred at customs.
• Customs Refusal: If a package is refused or held by customs for any reason, GhamaHealth cannot be held accountable.

Declaration of Value and Product Description (International Orders):

• Commercial Invoice: All international orders from GhamaHealth are shipped with a commercial invoice, which is a mandatory requirement for international shipping.
• Customs Regulations: Be aware that customs authorities may request additional information based on local laws and regulations.
• Compliance Complexity: Due to the varying nature of these requests and their complexity, GhamaHealth cannot guarantee compliance with all additional information requirements.

• Commercial Invoice Included: Each international shipment from Ghama Health is dispatched with a required commercial invoice for international shipping.
• Customs Requirements: Customs authorities may ask for additional information as per local laws and regulations. Given the diversity and complexity of such requests, Ghama Health cannot assure the provision of all requested additional information.
• Varying Customs Requests: Requests by customs can differ based on order value, specific regulations, and other unpredictable factors. It is crucial for customers to understand their country's import regulations to ensure smooth delivery.

Correct Information for Shipping:

• Accuracy is Key: Please make sure that your phone number, shipping, and email address are accurately provided. This information may be used by courier services to contact you if any delivery issues arise.
• Responsibility for Incorrect Information: Ghama Health is not accountable for any issues arising from incorrect information entered on your order. Consequently, we cannot be responsible for parcels incorrectly delivered due to erroneous information.
• Changes Post-Dispatch: Once an order is shipped, we cannot cancel the order or alter any details such as phone number, delivery address, or email.

Refunds and Returns Policy:

• To understand your rights and our procedures regarding refunds and returns, please Click Here.

Note of Assurance from Ghama Health:

• Ghama Health prides itself on an exemplary record of successful deliveries, with no recorded instances of lost or damaged parcels in the past five years.

Probiotics contain live beneficial bacteria that can be affected by temperature extremes. It's crucial to maintain the right temperature during shipping to ensure their viability and potency.

We ship temperature-sensitive products from Monday to Wednesday only. This helps ensure that they do not remain in transit over the weekend, which might expose them to uncontrolled temperatures.

Any order received after 10 a.m. on Wednesday will be held and shipped the following week, subject to stock availability.

We use insulated boxes or wrappings coupled with ice packs to create a stable environment for the probiotics throughout their transit.

We recommend retrieving your probiotics shipment as soon as it arrives to ensure they are not exposed to uncontrolled environments. However, our packaging is designed to maintain the desired temperature for a limited duration.

Our specialized packaging with ice packs can usually maintain the desired temperature for 24-48 hours. Still, it's always best to store your probiotics in a refrigerator upon receipt.

There might be a minor additional charge for our specialized packaging to ensure the probiotics' safety. This charge will be detailed during the checkout process.

If you suspect that the probiotics might have been compromised, please reach out to our customer service immediately.

Due to the sensitive nature of probiotics and the extended duration of international shipping, we don't ship internationally to guarantee the product's integrity.

Please contact our customer service right away. We'll assist with replacements or refunds as per our policies.

 Yes, we provide discounts for substantial orders. For more information, please reach out to our sales team. info@ghamahealth.com.au

We do not accept cancellations, returns, or exchanges for probiotics due to their temperature-sensitive nature. Once the order has been shipped, all sales are final. This policy helps us ensure the safety and integrity of the products for all our customers.

Upon receiving your probiotics, they should be stored in a refrigerator to maintain their efficacy. Follow any additional storage instructions provided on the product label.

The shelf life of our probiotics varies by product. Please refer to the expiration date on the product packaging. It's recommended to use the product before this date to ensure maximum potency.

Our probiotics are manufactured and packed under strict hygienic conditions. Our facilities adhere to recognized safety standards and undergo regular quality checks to ensure product integrity.

While we prioritize the safety and efficacy of our probiotics by adhering to our standard shipping protocols, we understand that there might be urgent needs. Please contact our customer service team to discuss expedited shipping options.

For any further inquiries, you can reach out to our customer support via  info@ghamahealth.com.au. We're here to assist you!

Answer: Absolutely! We deeply value our loyal customers and are thrilled to extend an invitation to join our Wellness Circle. As a member of this exclusive community, you will enjoy a host of great benefits and perks, all thoughtfully designed to enhance your wellness journey with us. We're excited to share more details about the specific rewards and the process of joining our Wellness Circle. Don’t miss out on this opportunity to enhance your experience with GhamaHealth – REGISTER NOW to be a part of our Wellness Circle and start enjoying these exclusive benefits.

A: No, GhamaHealth does not sell prescribed medications. We specialize in retailing over-the-counter vitamin supplements and skincare products. For any prescribed medication, you will need to obtain a prescription from your doctor. Please visit a nearby pharmacy with your prescription for dispensing. If you have any further questions, our customer service team is always here to assist you. Contact Us

A: Vitamin supplements can offer various health benefits, especially when they supplement a diet that may lack certain nutrients. Here are some key points about the effectiveness and benefits of popular supplements:

• Vitamin B12: Essential for keeping nerve and blood cells healthy, Vitamin B12 also aids in the production of DNA and helps prevent anemia.
• Folic Acid: Particularly important for pregnant women, Folic Acid can significantly reduce the risk of birth defects.
• Vitamin D: Known for strengthening bones, Vitamin D is crucial for calcium absorption and overall bone health.
• Calcium: Supports bone health and plays a vital role in other bodily functions like muscle contraction and nerve signalling.
• Vitamins C and E: These antioxidants help prevent cell damage and maintain overall cellular health.
• Fish Oil: Rich in omega-3 fatty acids, fish oil supplements are often taken for heart health.
• Vitamin A and Zinc: Both are important for skin health and vision, with Vitamin A also slowing down vision loss from age-related macular degeneration.

Disclaimer: The information provided in this section is for educational purposes only and is not intended as medical advice. While we strive to present accurate and up-to-date information about vitamin supplements and their potential benefits, this should not be seen as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or health objectives. The effectiveness of supplements can vary based on individual health needs and conditions, and not all supplements are suitable for everyone. Do not disregard professional medical advice or delay in seeking it because of something you have read on our website.

A: While vitamin supplements can offer health benefits, it's important to be aware of their safety and potential risks. Here are some key considerations:

• Interactions with Medications: Some supplements can interact with prescription or over-the-counter medications. For example, Vitamin K can reduce the effectiveness of blood thinners, and St. John’s Wort can interfere with the effectiveness of antidepressants and birth control pills.

• Medical Conditions: Certain supplements might pose risks if you have specific medical conditions. It's essential to consult with a healthcare provider if you have health issues like liver disease or are planning to have surgery.

• Regulatory Aspects: Dietary supplements are regulated differently than prescription drugs. The safety and efficacy of supplements are not always tested with the same rigor as medications, and some products may contain ingredients not listed on the label.

• Vulnerable Populations: Pregnant women, nursing mothers, and children should be cautious with supplements, as some have not been tested for safety in these groups.

• Quality and Purity: The quality and purity of supplements can vary. It's advisable to choose products from reputable manufacturers and to read labels carefully.

• Overuse and Dosage: Taking too much of certain vitamins and minerals can be harmful. It's important to follow recommended dosages and not exceed them.

Remember, supplements should complement, not replace, a balanced diet. It's always best to get nutrients from food sources when possible. Before starting any new supplement, consult with a healthcare provider to ensure it is appropriate for your individual health needs and does not pose any risks based on your personal health history.

Disclaimer: The information provided in this section regarding the safety and risks of vitamin supplements is for general informational purposes only and should not be considered as medical advice. We do not endorse or guarantee the accuracy, completeness, efficacy, or timeliness of this information. The use of dietary supplements can involve risks and may not be suitable for everyone. Always consult with a healthcare professional before starting any new supplement regimen, particularly if you have pre-existing medical conditions, are taking any medications, are pregnant, nursing, or considering supplements for a child. Do not use the information provided here as a substitute for professional medical advice, diagnosis, or treatment. GhamaHealth is not responsible for any direct, indirect, consequential, special, exemplary, or other damages arising from the use of information on this site.

A: In Australia, vitamin supplements are regulated by the Therapeutic Goods Administration (TGA) to ensure their safety and quality. Here are some key aspects of TGA regulation:

1. Classification: Vitamins are regulated as either prescription medicines or complementary medicines based on their composition and dosage. Most vitamins are classified as low-risk complementary medicines.

2. Pre-Market Assessment: The TGA performs a pre-market assessment for complementary vitamins. This includes checking that the product contains only ingredients from a pre-approved list assessed for safety and quality, ensuring the product is manufactured in a certified facility, and requiring the sponsor to hold evidence supporting the product's claims.

3. Permitted Ingredients and Indications: The TGA maintains a list of low-risk ingredients and permissible indications for complementary medicines. These lists classify the category of the medicine and determine the allowable claims for the product.

4. Good Manufacturing Practice (GMP): All medicines in Australia must be manufactured under GMP principles. Australian manufacturers need a GMP license, while overseas manufacturers require GMP clearance certificates.

5. Labelling Requirements: Vitamin supplements must meet specific labelling requirements, including registration details in the Australian Register of Therapeutic Goods (ARTG), ingredient information, intended use, and any necessary warning statements.

6. Advertising and Promotion: The TGA ensures that vitamin supplements are advertised responsibly, providing accurate information to consumers and not making misleading claims.

These regulations help protect consumers by ensuring that vitamin supplements sold in Australia are safe, effective, and accurately labelled.

Disclaimer: This FAQ section is intended to provide general information about the regulation and labelling of vitamin supplements as overseen by the Therapeutic Goods Administration (TGA) in Australia. It is not exhaustive and does not cover all aspects of TGA regulations. This information should not be construed as legal or regulatory advice. For the most accurate and comprehensive information, please refer to the official TGA guidelines or consult with a regulatory professional. GhamaHealth does not claim to provide official TGA regulatory advice. The information is provided "as is" without any representations or warranties, express or implied.

A: Consulting a healthcare provider before taking vitamin supplements is crucial for several reasons:

1. Risk of Interactions with Medications: Supplements can interfere with medications. For example, St. John's Wort can interact with antidepressants, and Vitamin E can affect blood-thinning medications like warfarin, potentially leading to increased bleeding and bruising.

2. Individual Health Conditions: Certain supplements may not be suitable for everyone. For instance, excess iron intake can cause organ damage in individuals with hereditary conditions that cause increased iron absorption.

3. Quality and Composition of Supplements: The quality and ingredients of supplements can vary widely. Some may contain harmful compounds or fillers that are not suitable for everyone, especially those with specific health conditions like celiac disease.

4. Risk of Overconsumption: It's possible to consume toxic levels of certain vitamins and minerals, particularly fat-soluble vitamins like A, D, E, and K.

5. Precautions Before Surgery: Some supplements can increase the risk of bleeding during surgery. Informing healthcare providers about supplement use is critical for surgical planning.

6. Potential Interactions and Reduced Medication Effectiveness: Supplements can interact with medications, potentially making them less effective or causing adverse effects.

7. Accurate Diagnosis of Deficiencies: Self-diagnosing nutrient deficiencies can be inaccurate. Healthcare providers can conduct blood tests to determine the actual nutrient levels and advise on the appropriate supplements, if necessary.

8. Personalized Advice: Healthcare providers can offer personalized advice based on your health history, dietary needs, and current medications, ensuring the safe and effective use of supplements.

In summary, consulting with a healthcare provider helps in making informed decisions about supplement use, tailored to your individual health needs and conditions. This approach minimizes the risk of adverse reactions and ensures the effective and safe use of supplements.

Disclaimer: The information in this FAQ section about consulting healthcare providers before taking vitamin supplements is intended for general educational purposes only and should not be taken as medical advice. We recommend that you consult with your healthcare provider for advice tailored to your specific health situation. The information provided does not cover all possible scenarios or considerations regarding vitamin supplements and should not be used as a substitute for professional medical guidance. GhamaHealth disclaims any liability for decisions you make based on this information.

A: Understanding the distinction between obtaining nutrients from dietary supplements and a healthy diet is essential for making informed health choices. Here are some key points:

1. Nutrient Absorption: Nutrients from whole foods are often more easily absorbed by the body compared to those from supplements. Whole foods provide a complex array of nutrients that work synergistically, enhancing their overall health benefits.

2. Health Benefits of Whole Foods: A diet rich in fruits, vegetables, legumes, and lean proteins offers more than just vitamins and minerals. It includes essential fiber, antioxidants, and other phytonutrients that are not present in most supplements. These components are crucial for overall health and can help prevent various diseases.

3. Risks of Over-Supplementation: Excessive consumption of certain vitamins and minerals, especially fat-soluble ones like Vitamins A, D, E, and K, can lead to toxicity. Water-soluble vitamins, while not stored in the body, can still pose risks if excessively consumed.

4. Supplementation Needs: Supplements can be beneficial for specific groups, such as pregnant women who require folic acid, older adults who may need Vitamin B12, and individuals with restricted diets who might lack certain nutrients.

5. Quality and Regulation of Supplements: The quality and composition of supplements can vary, and they are not regulated as strictly as food. It's important to choose high-quality supplements and consult with a healthcare provider or a dietitian.

6. Personalized Nutrition: Everyone's nutritional needs are different, based on factors like age, health status, dietary restrictions, and lifestyle. While supplements can fill nutritional gaps, they should be tailored to individual needs and not used as a substitute for a varied and balanced diet.

In summary, while supplements can play a role in complementing the diet, especially in certain situations, they are not a substitute for a healthy and varied diet. Whole foods offer a rich array of nutrients in forms that the body can readily use, along with other beneficial components that supplements cannot replicate. Consulting with healthcare professionals is advisable for personalized dietary advice and before starting any supplement regimen.

Disclaimer: The information in this FAQ section is intended for general educational purposes only and should not be taken as dietary or medical advice. The comparison between dietary supplements and a healthy diet provided here is based on general guidelines and may not apply to everyone. Individual nutritional needs can vary significantly based on various factors including age, health status, and lifestyle. We recommend consulting with a healthcare provider or a registered dietitian for personalized nutrition advice. GhamaHealth is not responsible for any actions taken based on the information provided in this section and disclaims any liability for any health outcomes resulting from the use of this information.

No, GhamaHealth does not offer price matching with other retailers. We focus on delivering high-quality products and exceptional service, and we believe our prices reflect the value and care we invest in our offerings. Instead of matching prices, we concentrate on ensuring that our products meet the high standards our customers expect from us. We also periodically offer our own promotions and discounts, which are designed independently of external retail trends.

At GhamaHealth, we choose not to match prices with other retailers because we prioritize the quality and uniqueness of our products over competing on price alone. Our pricing strategy is carefully crafted to reflect the extensive research and development, superior ingredients, and rigorous quality assurance that go into each of our products. We believe this approach offers better value to our customers, ensuring they receive products that are not only effective but also consistently meet high standards of quality and safety. Additionally, our promotions and discounts are planned independently to provide the best value directly to our customers, irrespective of the pricing strategies of other retailers.

We appreciate your interest in getting the best value for your purchases. However, GhamaHealth does not offer price matching. Our pricing is set to reflect the high quality, safety, and effectiveness of our products. Each product is developed with careful research and a commitment to excellence, ensuring that our customers receive the best possible health and wellness benefits. While we understand that finding lower prices elsewhere can be appealing, we encourage our customers to consider the value of authenticity, quality assurance, and customer support that comes with every purchase from GhamaHealth. We also invite our customers to take advantage of our exclusive promotions and discounts, which are regularly updated and designed to provide added value.

GhamaHealth ensures competitive pricing by focusing on the intrinsic value of our products rather than external price comparisons. We invest significantly in research and development to create formulations that are both effective and unique to our market. This commitment to innovation and quality allows us to offer products that truly stand out for their benefits and results.

We conduct thorough market analysis to ensure our prices are fair and aligned with the quality and benefits our products provide. By managing our supply chain efficiently and building strong relationships with suppliers, we maintain cost-effectiveness without compromising on quality.

Additionally, we periodically offer promotions and discounts tailored to our customers' needs and preferences, which further enhance the value we provide. These offers are designed to reward our loyal customers and attract new ones, ensuring that everyone can access the best health and wellness products at reasonable prices.

No, the promotions and discounts offered by GhamaHealth are not influenced by the pricing strategies of other retailers. Our promotional activities are planned independently, based on our own marketing strategies and business objectives. We focus on providing exceptional value to our customers through our unique product offerings and special campaigns that enhance their overall experience with our brand.

Our promotions are designed to celebrate new launches, reward our loyal customers, or highlight specific health and wellness themes, reflecting our commitment to enhancing our customers' well-being. This approach ensures that our discounts and promotional offers remain aligned with our brand values and customer-focused philosophy, independent of external market trends.