Ghama Health Terms & Conditions

1. Acceptance of terms

By accessing any part of the GhamaHealth website or using any of our services, including browsing, creating an account, subscribing to communications or placing an order, you agree to be bound by these Terms.

• You represent that you are at least the age of majority in your state, territory or country of residence.
• If you are under the age of majority, you must obtain permission from a parent or legal guardian to use the site.
• Any new features, tools, pages, content or services added to the website are also subject to these Terms.

2. Health information disclaimer

GhamaHealth provides general health, wellness, nutrition and lifestyle information for educational purposes only. GhamaHealth does not provide medical advice, diagnosis, treatment or individual healthcare guidance.

• Website content is not a substitute for advice from a qualified healthcare professional.
• Always seek professional advice for medical conditions, symptoms, medications, pregnancy, breastfeeding, surgery preparation, allergies, supplement suitability or uncertainty.
• Product suitability, tolerance and outcomes vary between individuals. No specific result is guaranteed.
• Information on the site should not be used to delay, avoid or replace professional medical care.

3. Use of website

You agree to use the GhamaHealth website lawfully, respectfully and in accordance with these Terms.

• No unlawful use: You must not use the site for illegal purposes or to solicit unlawful acts.
• Account details: If you create an account, you agree to provide current, complete and accurate information.
• Security: You are responsible for maintaining the confidentiality of your login details and for activity under your account.
• Site integrity: You must not interfere with site security, functionality, systems, data or access controls.

We reserve the right to refuse service, restrict access, cancel accounts or take appropriate action where these Terms are breached or where misuse is suspected.

4. Online store terms

GhamaHealth operates as an online health and wellness retailer. The store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services online.

• Age of majority: By placing an order, you confirm that you are at least the age of majority in your jurisdiction.
• Product use: You must not use products purchased from GhamaHealth for illegal, unsafe or unauthorised purposes.
• Order accuracy: You are responsible for checking product selection, quantity, delivery details and contact information before submitting an order.
• Breach: We may suspend, restrict or terminate access to the site or services for any breach of these Terms.

5. Products, pricing and availability

• Product information: We aim to provide accurate descriptions, images and information, but do not guarantee that all content is error-free, complete, current or suitable for every individual.
• Pricing: Prices may change without notice.
• Availability: Product availability may change due to supplier stock, discontinued products, restrictions, demand or other circumstances outside our control.
• Order review: We may refuse, cancel or limit an order where necessary, including where product information, pricing, availability, payment, fulfilment or customer details require review.

6. Returns and refunds

Returns, cancellations, exchanges and refunds are managed under our Returns & Refunds Policy.

• Timeframes, conditions, exclusions and return approval requirements are set out in that policy.
• Some products may not be returnable due to product integrity, storage, handling, health, hygiene, practitioner-only or special-order requirements.
• Your rights under the Australian Consumer Law may apply and are not limited by our policy.

7. Intellectual property

All content on the GhamaHealth website, including text, images, graphics, logos, layouts, design elements, product content, articles and software, is owned by or licensed to GhamaHealth and protected by applicable intellectual property laws.

• You must not reproduce, copy, distribute, modify, scrape, republish, sell or exploit site content without prior written permission.
• You may use the website for personal, lawful browsing and shopping purposes only.
• Feedback, suggestions or ideas submitted to GhamaHealth may be used by us without obligation to compensate you, unless otherwise agreed in writing.

8. Third-party tools and links

The website may include third-party tools, apps, payment services, embedded content or external links. These are provided for convenience and may be subject to separate terms, privacy policies and functionality managed by third parties.

• GhamaHealth is not responsible for third-party websites, tools, services, content, actions or policies.
• Use of third-party tools or links is at your own risk.
• You should review third-party terms and privacy policies before engaging with those services.

9. User comments and submissions

If you submit comments, reviews, feedback, ideas, images, suggestions or other materials to GhamaHealth, you agree that your submission must be lawful, accurate and not misleading.

• We may edit, copy, publish, translate, distribute or otherwise use submissions where permitted by law and platform rules.
• We are not required to keep submissions confidential or provide compensation for them.
• Your submissions must not infringe third-party rights or contain unlawful, offensive, defamatory, abusive, misleading or harmful content.
• We may remove or refuse content that we consider inappropriate or in breach of these Terms.

10. Privacy policy

Our Privacy Policy explains how GhamaHealth collects, uses, stores, discloses and safeguards personal information submitted through the store, including information provided when you place an order, create an account, contact us, subscribe to marketing, or use website features.

Privacy practices may include order processing, customer support, fraud prevention, marketing preferences, analytics, website improvement and legal compliance. Please review the Privacy Policy carefully.

11. Email and SMS marketing terms

If you subscribe to email or SMS marketing from GhamaHealth, you agree to receive marketing communications from GhamaHealth using the contact details you provide. These messages may include selected offers, product updates, abandoned checkout reminders where applicable, customer account reminders, wellness content and store updates.

Consent to receive marketing communications is not a condition of purchase. Message and data rates may apply for SMS messages. Message frequency may vary.

• You may unsubscribe from marketing emails using the unsubscribe link provided in the message.
• You may opt out of SMS marketing by replying STOP, where supported by the SMS provider.
• For SMS assistance, reply HELP where supported, or contact GhamaHealth using the details on this website.
• GhamaHealth is not responsible for delayed or undelivered messages caused by mobile carriers, network issues, incorrect contact details, third-party platforms or circumstances outside our reasonable control.

12. Errors, inaccuracies and omissions

From time to time, the website or service may contain typographical errors, inaccuracies or omissions, including in relation to:

• Product descriptions, images, labels or availability.
• Pricing, promotions, discounts or product ranges.
• Shipping charges, delivery estimates or fulfilment information.
• Article content, links, collection pages or website features.

We may correct errors, update information, refuse orders or cancel orders if information is inaccurate at any time without prior notice, including after an order has been submitted.

13. Prohibited uses

In addition to other prohibitions in these Terms, you must not use the website or its content:

• For any unlawful, fraudulent or unauthorised purpose.
• To harass, abuse, insult, harm, defame, intimidate or discriminate.
• To submit false, misleading or deceptive information.
• To upload or transmit viruses, malware, harmful code or disruptive technologies.
• To collect, scrape, harvest or track personal information without consent.
• To interfere with or circumvent security features, access controls or website systems.
• To misuse website content, product information, branding, design or intellectual property.

We may suspend or terminate access to the service for any breach of these Terms.

14. Disclaimer of warranties

To the maximum extent permitted by law, we do not warrant that the website or service will be uninterrupted, timely, secure, error-free or free from technical issues.

The website, service and products are provided on an “as is” and “as available” basis, except where warranties, guarantees or remedies apply under Australian Consumer Law or other applicable laws that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law:

• GhamaHealth and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, savings or opportunity arising from your use of the website, service or products.
• Where liability cannot be excluded under Australian Consumer Law or another applicable law, our liability is limited to the minimum extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection under Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

16. Indemnification

You agree to indemnify and hold harmless GhamaHealth and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by a third party due to or arising out of your breach of these Terms, your misuse of the website, your violation of law, or your infringement of third-party rights.

17. Severability

If any provision of these Terms is unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed without affecting the validity and enforceability of the remaining provisions.

18. Termination

These Terms remain in effect unless and until terminated by you or by GhamaHealth.

• By you: You may stop using the website at any time.
• By us: We may suspend or terminate access if, in our judgment, you fail to comply with these Terms or misuse the website, services or content.
• You remain responsible for any amounts due up to the date of termination.

19. Governing law and Australian Consumer Law

These Terms and any separate agreements under which GhamaHealth provides services are governed by the laws of New South Wales, Australia.

Nothing in these Terms excludes, restricts or modifies any rights, remedies or consumer guarantees you may have under Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement, refund or another remedy required by law.

20. Changes to terms

GhamaHealth may update these Terms at any time by posting a revised version on the website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

We recommend reviewing this page periodically, especially before placing an order or using new website features.

21. Contact information

If you have questions about these Terms, please contact GhamaHealth using the details below.