Privacy policy
Table of Contents
This document explains how we collect, use, and protect your personal information when you interact with our site, use our services, or make a purchase at ghamahealth.com.au. By accessing our services, you agree to the practices described herein. If you disagree, please refrain from using our services.
Please review this policy carefully to understand how we handle your data and ensure its security.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational adjustments. Revised versions will be posted on our site with an updated "Last Updated" date.
How We Collect and Use Your Information
To provide our services, we have collected personal information from various sources over the past 12 months. The type of data we gather depends on your interactions with our site and includes:
Information You Provide Directly
Data you submit through our services may include:
- Basic Contact Details: Your name, address, phone number, and email.
- Order Details: Billing and shipping addresses, payment confirmations, and contact information.
- Account Information: Username, password, and security questions.
- Shopping Activity: Items you view, add to your cart, or save to your wish list.
- Support Communications: Information you provide when contacting us.
While giving this information is optional, not doing so might limit your access to certain features.
Automatically Collected Information
We use cookies, pixels, and similar technologies to automatically gather Usage Data—such as your device details, browser information, IP address, and usage metrics—to optimise your experience.
Information from Third Parties
We may also receive data from trusted third parties, including:
- Business partners and vendors (e.g., Shopify) that support our site.
- Payment processors handle your transactions.
- Third-party analytics and advertising providers monitor user interactions.
All third-party information is processed in accordance with this Privacy Policy. For more details, please refer to our 'Third-Party Websites and Links' section.
How We Use Your Information
- Service Provision: Processing payments, fulfilling orders, shipping products, and managing your account.
- Marketing & Promotions: Sending updates, special offers, and personalised advertisements.
- Security Measures: Detecting, preventing, and investigating fraudulent or unauthorised activities.
- Customer Support: We assist and improve our services based on your feedback.
Cookies
Like many websites, Ghama Health uses cookies to enhance functionality, personalise your experience, and analyse how our site is used. Cookies help us remember your preferences and enable third parties to deliver relevant content and ads.
For details about cookies used by Shopify, please review Shopify’s Cookie Policy.
Note that disabling cookies may affect certain features and the site's overall performance.
Disclosure of Information
We may share your personal information with third parties for legitimate purposes, such as:
- Service providers (e.g., IT management, payment processing, shipping, and data analytics).
- Business partners, including Shopify, in accordance with their privacy policies.
- Affiliates or within our corporate group to ensure efficient service delivery.
- Business transactions (e.g., mergers) or to comply with legal obligations.
User-Generated Content: Content you post publicly, such as product reviews, may be accessible to others and is not guaranteed to remain private.
Data Concerning Children
Our services are not directed toward children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child’s data has been collected inadvertently, please get in touch with us immediately so we can remove it.
To date, we do not knowingly share or sell the personal data of individuals under 16.
Information Security & Retention
We implement robust security measures to protect your data, although no system is entirely foolproof. We retain your personal information only as long as necessary to provide our services, meet legal obligations, resolve disputes, or enforce our agreements.
Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or transfer your data or to restrict its processing. You can also opt out of promotional communications by clicking the unsubscribe link in our emails.
To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us. Should our response not meet your expectations, you may have the right to file a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country, including in the United States. Our staff, service providers, and partners in these locations may also have access to your data.
When transferring data out of Europe, we rely on recognised safeguards, such as Standard Contractual Clauses, unless the destination country provides an adequate level of protection.
Contact
If you have any questions about our privacy practices or wish to exercise your rights, please get in touch with us:
Phone: +61 2 9683 2598
Email: info@ghamahealth.com.au
Address: 26 Artisan Road, Seven Hills NSW 2147, Australia.
NOT OPEN TO THE PUBLIC. COMMERCIAL ONLY
Last Updated: 20/2/2025
