Orders & Delivery

Shipping Policy

At GhamaHealth, orders are packed and dispatched with care using Australia Post. This page explains our Australian and international shipping options, estimated delivery timeframes, dispatch handling, customs information, and important delivery notes.

Tracking is provided for every shipment, and temperature-sensitive products are handled with extra care where possible.

Australian Orders

We ship Australia-wide using Australia Post, including residential addresses, business addresses, PO Boxes, and Parcel Lockers.

Parcel Lockers: If you use a Parcel Locker, please enter the correct Australia Post Parcel Locker number and associated name. Incorrect or incomplete details may cause delivery delays or failed delivery. For assistance, visit the Australia Post Parcel Locker information page.

Handling time: Most in-stock orders are packed and dispatched within 1–3 business days, excluding weekends and public holidays. During peak periods, or where stock transfer is required, dispatch may take longer.

Important: Domestic express shipping is not available as a selectable delivery option. Australian orders are sent using tracked standard shipping. Temperature-sensitive products are sent using Australia Post Express Post at no additional cost. To support secure delivery, GhamaHealth may add transit cover and/or require Signature on Delivery for any order, at no additional cost to the customer.

Shipping Options & Rates

Free Standard Shipping

Australia only
Orders of $249 or more after discounts

  • Applies to eligible Australian orders of $249 or more after discounts.
  • Tracking is included with every shipment.
  • Estimated delivery is 5–12 business days after dispatch.
  • Handling time is usually 1–3 business days for in-stock items.

Flat Rate Shipping

$19.95 per order
For Australian orders under $249

  • Applies to Australian orders under $249 after discounts.
  • Tracking is included with every shipment.
  • Estimated delivery is 5–12 business days after dispatch.
  • Delivery estimates begin after the order has been dispatched.

Shipping times are delivery estimates after dispatch. Tracking is provided with every order.

Estimated Shipping Times

Destination Approximate Delivery Time After Dispatch
Most Australian metro areas Approximately 5–8 business days
WA, remote, and regional areas Approximately 8–12 business days

Note: Delivery times are estimates only and may vary due to location, carrier delays, weather events, public holidays, or Australia Post network conditions.

Missed deliveries: If no one is available and Australia Post cannot safely leave the parcel, a notification may be sent by SMS or email using the contact details provided at checkout. Customers should follow Australia Post's instructions for collection or redelivery.

Uncollected parcels: If a parcel is returned to us due to non-collection, additional shipping charges may apply before the order can be resent, subject to applicable consumer law.

Authority to Leave & Signature on Delivery

For the security of our customers, GhamaHealth may require a signature on delivery depending on the order value, contents and delivery circumstances.

Authority to Leave is not available for orders requiring a signature.

Where Authority to Leave is permitted and selected, delivery arrangements and responsibility for the parcel are subject to applicable Australian Consumer Law.

If a signature is required and no one is available, Australia Post may arrange collection from a nearby Post Office.

Damaged packages: If your parcel arrives damaged, please contact us as soon as possible, preferably within 48 hours, and include clear photos of both the product and outer packaging. This timeframe does not limit your rights under Australian Consumer Law.

Dispatch Information

We aim to dispatch in-stock items within 1–3 business days, excluding weekends and public holidays.

Popular products are kept available where possible, but occasional supplier restocking or stock transfer delays may occur. If your order is time-sensitive, please contact us before placing your order.

Temperature-sensitive products: Probiotics and other temperature-sensitive items are usually dispatched early in the week to reduce the risk of weekend delays. These products are generally not shipped on Thursdays or the day before public holidays.

Order verification: In rare cases, an order may require manual verification before dispatch. This helps maintain a safe and secure shopping environment. If verification is required, dispatch may take up to 3–5 business days.

International Orders

International shipping is available only to selected destinations shown at checkout. GhamaHealth currently ships to Bahrain, Canada, Hong Kong SAR, Kuwait, Malaysia, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, United Kingdom, and United States.

International shipping rates are based on the packed parcel weight, including protective packaging. The applicable shipping charge is displayed at checkout before payment.

Standard International

From $39.95
Based on packed parcel weight

  • Up to 500 g — $39.95
  • 500 g–1 kg — $54.95
  • 1–2 kg — $84.95
  • 2–3 kg — $104.95
  • 3–5 kg — $139.95
  • 5–10 kg — $234.95
  • Estimated delivery is 16–30 business days after dispatch.
  • Tracking is included.

Express International

From $56.95
Based on packed parcel weight

  • Up to 500 g — $56.95
  • 500 g–1 kg — $71.95
  • 1–2 kg — $104.95
  • 2–3 kg — $120.95
  • 3–5 kg — $157.95
  • 5–7 kg — $194.95
  • 7–10 kg — $249.95
  • Estimated delivery is 8–16 business days after dispatch.
  • Tracking is included.
  • Priority international service applies where available.

Important: International customers are responsible for checking whether the products they order can legally be imported into their destination country.

  • Customs duties, import taxes, processing fees, or other charges imposed by the destination country are not included in GhamaHealth product or shipping prices unless specifically stated at checkout.
  • Customs authorities may inspect, delay, hold, or refuse a shipment. These processes are outside GhamaHealth's control and may extend the estimated delivery timeframe.
  • Temperature-sensitive products may be affected by extended international transit times and conditions outside our control. Please contact us before ordering if you have concerns about product suitability for international transport.
  • Refunds, returns, replacements and other remedies for international orders are handled in accordance with applicable law and our Refund and Returns Policy.

Unsure about import rules? Please check your country's official customs website before ordering. Customs requirements, duties, taxes, and restricted item rules are set by local authorities and may change without notice.

If your order is already in transit and you receive a customs notice, email us with your order number and notice details: info@ghamahealth.com.au.

Refund and Returns Policy

To view our Refund and Returns Policy, please click here.

Last updated: 9 October 2026