At GhamaHealth, we take great care in how your order is packed, handled, and delivered. This Shipping Policy outlines our delivery options, estimated timeframes, and key information to help ensure your order arrives safely and without surprises.
Whether you’re ordering within Australia or internationally, we aim to provide clear expectations, reliable tracking, and thoughtful handling — especially for temperature-sensitive and practitioner-grade products.
We ship Australia-wide using Australia Post, delivering to residential, business, PO Box, and Parcel Locker addresses.
Parcel Lockers: If you’re using a Parcel Locker, please ensure you provide the correct Australia Post Parcel Locker number and associated name. Incorrect or incomplete information may cause delays or failed delivery. For assistance, visit the Australia Post parcel locker information page.
Handling Time: Most in-stock orders are packed and dispatched within 1–2 business days (excluding weekends and public holidays). During peak periods, or if we need to restock an item, dispatch may be delayed — we’ll notify you if there’s an unexpected delay.
Note: We no longer offer domestic express shipping. All Australian orders are sent via tracked flat-rate shipping.
Flat rate: $19.95 per order
Estimated delivery: 5–12 business days after dispatch
📦 Times shown are delivery estimates after dispatch. Tracking is provided with every order.
| Destination | Approximate Delivery Time (after dispatch) |
|---|---|
| Most metro areas (Australia) | ~5–8 business days |
| WA & remote / regional areas | ~8–12 business days |
Note: Delivery times are estimates and may vary due to location, carrier delays, weather, or holidays.
Missed Deliveries: If no one is home and Australia Post cannot find a safe place to leave your parcel, a notification will be sent via SMS or email to the contact details provided at checkout. Please ensure your phone number and email address are correct. It is the customer’s responsibility to follow the instructions to arrange redelivery or collection. If a parcel is returned to us due to non-collection, the customer will be required to pay the original shipping cost again to have it reshipped.
Authority to Leave (ATL): If you provide ATL at checkout, you accept full responsibility for the parcel once Australia Post confirms delivery.
Damaged Packages: If your parcel arrives damaged, please notify us within 48 hours of delivery. Include clear photos of both the product and packaging.
We aim to dispatch all in-stock items within 1–2 business days (excluding weekends and public holidays). Orders placed Monday to Friday will be processed accordingly.
While we strive to keep popular items readily available, there may be occasional delays if we need to restock from our suppliers. If your order is time-sensitive, we recommend contacting us before placing your order.
Temperature-Sensitive Products:
Probiotics and other temperature-sensitive items are only dispatched early in the week to minimise time in transit. These products are not shipped on Thursdays or the day before public holidays to avoid potential delays over weekends. This helps support product integrity upon arrival.
Order Verification:
In rare cases, an order may require manual verification before dispatch. This helps us maintain a safe and secure shopping environment for all customers. If verification is needed, dispatch may take up to 3–5 business days. We’ll contact you promptly if any information is required.
We offer international shipping to selected destinations only. If your country appears at checkout, it is supported.
From $49.95 based on total order weight
From $69.95 based on total order weight
Important: Due to international shipping regulations, all international orders are final unless otherwise required by law. Refunds, exchanges, or replacements are not available for international purchases.
Unsure about import rules? Please check your country’s official customs website first using the Customs website by destination section below. Customs requirements (including duties, taxes, and restricted items) are set by your local authorities and can change without notice.
If your order is already in transit and you receive a notice from customs (or your parcel is held), email us with your order number and the notice details: info@ghamahealth.com.au.
Select your destination country to view the official customs website.
Note: Customs requirements can change. Always check the official website if you’re unsure.
To view our Refund and Returns Policy, please click here.
Last update: 21/2/2026
