Shipping Policy
Table of Contents
- Australian Orders
- Shipping Rates
- Estimated Shipping Times
- International Orders
- International Shipping Zones & Rates
- When Will My Order Be Dispatched?
- International Import Tax
- Declaration of Value and Product Description
- Valuable Links to Customs Websites
- Correct Information
- Refund and Returns Policy
Australian Orders
Ghama Health offers free standard shipping on all domestic orders over $200.
Orders under $200 are charged a flat-rate shipping fee of $19.95.
We ship Australia-wide using Australia Post, delivering to business, residential, PO Box, and parcel locker addresses.
If you're sending to a Parcel Locker, please provide your Australia Post Parcel Locker Number. For help, visit the Australia Post parcel locker information page .
Shipping Options & Fee Table
| Shipping Method | Price |
|---|---|
| Flat Rate Standard Shipping | $19.95 |
| Free Standard Shipping (Orders $200+) | FREE |
📌 All orders include tracking. Shipping times are estimates and subject to stock availability.
✨ Wellness Circle members receive free shipping on orders over $200 + 15% off.
Join the Wellness Circle to unlock member-exclusive perks.
Estimated Shipping Times and Factors Affecting Delivery
| To | Approximate Delivery Time |
|---|---|
| ACT | ~3 business days |
| New South Wales | ~3 business days |
| Northern Territory | ~10 business days |
| Queensland | ~4 business days |
| South Australia | ~5 business days |
| Tasmania | ~5 business days |
| Victoria | ~4 business days |
| Western Australia | ~10 business days |
Note: Delivery times are approximate and may vary due to location, shipping method, order processing time, carrier volume, or unforeseen events (e.g., weather). We aim to deliver within these time frames, but exceptions may apply.
We do not ship on public holidays or weekends. Once shipped, we cannot cancel or change delivery instructions or addresses. Ghama Health is not responsible for delays once your order is collected by Australia Post. All orders receive tracking via email.
When Will My Order Be Dispatched?
We strive to keep popular items in stock, but sometimes must reorder from suppliers, causing extra processing time. If there’s a significant delay or a product is out of stock, we will contact you with an alternative suggestion. For time-sensitive deliveries, please contact us before placing your order.
Orders placed Monday to Friday will be dispatched within the specified time frames.
Temperature-Sensitive Products:
Maintaining an optimal temperature is crucial for products like probiotics. We strongly recommend choosing express shipping for these items. Please note: these items are not dispatched on Thursdays or the day before a public holiday.
International Orders
We currently ship to select international destinations including the United States, the United Kingdom, Canada, New Zealand, the United Arab Emirates, Singapore, and Hong Kong. If your country is not listed at checkout, don't hesitate to get in touch with us.
All international orders are shipped via Australia Post using Standard Post or Express Post, both with tracking.
Note: Orders are not dispatched on weekends or public holidays. Once shipped, orders cannot be cancelled or modified. Ghama Health is not responsible for delays once parcels are collected by Australia Post.
When Will My Order Be Dispatched? (International)
We aim to dispatch quickly, but reordering from suppliers may cause delays. If there’s a significant hold-up or an item is out of stock, we’ll contact you with alternatives. For urgent orders, please reach out before purchasing.
International Import Tax
Import taxes and duties may apply depending on your country’s regulations. Ghama Health is not liable for any packages refused or held by customs.
Declaration of Value and Product Description
All international shipments include a commercial invoice. Customs authorities may request further documentation. Please review your local import regulations before ordering to avoid complications.
International Shipping Zones & Rates
Delivery times are approximate and may vary based on customs, location, and carrier delays.
| Zone | Regions Included | Standard Shipping | Express Shipping | Approx. Delivery Time |
|---|---|---|---|---|
| Zone 1 | New Zealand | $69.95 | $89.95 | 5–8 Business Days |
| Zone 2 | USA & Canada | $89.95 | $109.95 | 10–20 Business Days |
| Zone 3 | UK, UAE, Singapore, Hong Kong | $99.95 | $119.95 | 10–20 Business Days |
📌 All international shipping options include tracking.
📌 Customs clearance delays may extend delivery times.
Correct Information
Please ensure your phone number, shipping address, and email address are correct. The courier may use your contact details if there’s an issue with delivery. Ghama Health is not responsible for errors in the information provided, except where the error is on our part. Once shipped, we cannot make changes.
Refund and Returns Policy
To view our Refund and Returns Policy, please click here.
Last update: 20/2/2025
