Shipping Policy

Ghama Health Shipping Polcy

Australian Orders:

Ghama Health is pleased to offer FREE standard shipping with Australia Post on all domestic orders over $199.95 

Our choice of courier service is  Australia Post  for delivery of orders.

Ghama Health ships Australia-wide, offering standard or express postage to business, residential, PO Box or locker box addresses. 

Expect standard parcel delivery times to be between 3-15 business days depending on location and express services between 2-8 business days depending on location.

Please note that we do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions or addresses for that order.

Ghama Health is unable to take responsibility for any delays in delivery of your order from the moment it is picked up by Australia Post.

Tracking numbers will be provided to all orders that include an email address. Unfortunately, we are unable to provide a tracking service to customers who check out without an email address.

When Will My Order Be Dispatched?

While Ghama Health strives to keep stock of popular items, sometimes we may have to reorder from our suppliers, adding additional time to the processing and dispatch of your order. If there is a significant delay or the supplier is out of stock, we will contact you with an alternative product suggestion. If the delivery of your order is time-sensitive, please contact us before you place your order.

For various product lines, orders placed Monday to Friday shall be dispatched within specific time frames.

It's strongly recommended for all cold goods to select express shipping as economy shipping may reduce the viability of these products. No cold goods will be dispatched on a Thursday or day before a public holiday.

International Orders:

Ghama Health ships to most countries worldwide. If your country does not appear in the shopping cart on checkout, please contact us.

We use Australia Post for delivery of all International Orders.

Australia Post offers two trackable and proof of delivery services; Express Post and Standard Post.

We do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions or addresses for that order.

We are unable to take responsibility for any delays in delivery of your order from the moment it is picked up by Australia Post.

When Will My Order Be Dispatched?

At Ghama Health, we strive to hold stock of all our popular items for quick dispatch. However, on occasion, we may have to reorder certain products from our suppliers. This may result in some additional time needed for the processing and dispatch of your order. In the event of a significant delay or if a product is out of stock, we will contact you with an alternative product suggestion. If the delivery of your order is time-sensitive, we kindly ask you to get in touch with us before placing your order. Your satisfaction and prompt delivery are important to us.

International Import Tax (International Orders):

Depending on your government's legislation, you may have to pay import taxes and/or customs duties.

Ghama Health will not be liable for packages refused or held up by customs for delivery.

Declaration of Value and Product Description (International Orders):

International shipments are processed with a commercial invoice which is required to ship items internationally.

Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided.

Declaration of Value and Product Description (International Orders):

International shipments from Ghama Health are accompanied by a commercial invoice, as required for international shipping.

Be aware that customs may request additional information in accordance with local laws and regulations. Due to the varied and sometimes complex nature of these requests, Ghama Health cannot guarantee the provision of the additional information requested.

Please note, these requests may differ based on the order value, regulations, and other unpredictable factors. It's important to understand your country's import regulations before ordering to ensure a smooth delivery process.

Correct Information:

Please ensure your phone number, shipping, and email address is correct. Your phone number or email address may be used by the courier company to contact you in case there is a problem with your delivery.

Ghama Health is not responsible for the entering of any incorrect information on your order. As such, Ghamahealth will not be responsible for your parcel if it is incorrectly delivered due to incorrect information provided.

Once a parcel is shipped, we are unable to cancel the order or change a phone number, delivery, or email address.

To View our Refunds and Returns Policy, please click here

Please note: Ghama Health prides itself on its excellent track record of successful deliveries with no recorded cases of lost or damaged parcels in the last five years.

Last update: 28/07/2023