Return & Refund Policy
At Ghama Health, we prioritize your satisfaction. If, for any reason, you are not completely pleased with your purchase, we offer a 30-day return policy from the date of purchase.
If the product is damaged during transit, or if you have accidentally selected the wrong product, or simply change your mind, we offer free return shipping. We do not charge a restocking fee for returned items.
To initiate a return, kindly reach out to our customer service team by email at firstname.lastname@example.org, or by calling us at +61 2 9683 2598. Upon receipt of your returned item and after a successful quality inspection, we will process a full refund to your initial payment method. Please note that this refund will exclude the cost of the original shipping charge. Be aware that depending on your bank's policies, it may take a few days for the refund to appear in your account.
Probiotic Product Orders
Please note that refunds will not be granted for any probiotic product order returned due to the following:
- Incorrect address provided by the customer.
- Failure by the customer to coordinate with the courier for delivery or pick-up from the postal office.
Probiotics are temperature-sensitive products that can maintain their efficacy up to 30 degrees for a maximum of 14 days, beyond which they begin to lose their potency. Therefore, all returned probiotics will be disposed of, and no refunds will be issued.
Stock Levels and International Orders
In circumstances where we are unable to deliver the product you purchased due to unforeseen stock availability issues with our suppliers, we will contact you immediately. In such cases, we will replace the item, refund your payment, or offer to place the item on back order if you are willing to wait for the product to be restocked.
For international orders, if a package is returned to Ghama Health due to a violation of a country's laws or import regulations, the customer will bear any and all fees billed to Ghama Health. We will instruct the carrier to abandon the package. If customs seizes and destroys an order due to regulatory issues, the customer will not be credited for the merchandise or shipping cost.
Ensure your phone number, shipping, and email address are correct. The courier company may use your phone number or email address to contact you in case of a delivery issue.
Ghama Health is not responsible for any incorrect information provided on your order and, therefore, will not be held accountable for your parcel if it is incorrectly delivered due to incorrect information.
Please note: Once a parcel has been shipped, we cannot cancel the order or alter the phone number, delivery, or email address.
Late or missing refunds (if applicable)
If you haven’t received a refund, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at email@example.com.
To return your product to Ghama Health, please get in touch with us via email at firstname.lastname@example.org or call us at +61 2 9683 2598. Our customer service team will assist you with the process and provide further instructions.
Please note that the time it may take for your exchanged product to reach you may vary, depending on your location.
By placing an order with Ghama Health, you agree to abide by these terms and conditions. We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we always strive to ensure that our services meet your expectations.
Thank you for choosing Ghama Health.
Last updated: 28/07/2023