Return & Refund Policy
Table of Contents
Order Cancellation
- Before Processing: Orders can be cancelled before they are processed. To cancel an order, contact our customer service team immediately.
- After Processing: We cannot accept cancellations once your order has been processed. This policy ensures we can get your order to you as quickly as possible.
Returns & Refunds
30-Day Return Policy (Australian Customers Only):
If you're not completely satisfied with your purchase, you may return the product within 30 days from the date of purchase, whether it's due to an error or a change of mind.
Eligibility for Returns:
Returns are accepted under the following conditions:
- The product was damaged during transit
- An incorrect product was received
- You changed your mind or ordered the wrong product
All returned items must be unopened, sealed, and in resalable condition. For health and safety reasons, we cannot accept returns of opened or used items.
⚠️ Exclusions:
Due to their temperature sensitivity and the need to maintain product integrity, probiotics, prebiotics, and compounded products cannot be returned or exchanged—even if unopened. Please double-check your order before completing your purchase.
Restocking Fee:
All returned items are subject to a 20% restocking fee unless the return is due to a defective product or an error on our part. If your order qualified for free shipping, the original shipping fee will also be deducted from your refund.
Customer Responsibility:
Customers are responsible for return postage costs and the shipping cost of the replacement item if they are exchanging a product.
Initiating a Return or Exchange:
To begin a return or exchange, please contact our team at info@ghamahealth.com.au or call +61 2 9683 2598. All returns must be pre-approved before being shipped back to us.
Refund Process:
Once we receive your return and it passes our quality inspection, we'll issue your refund using the original payment method. If your order was placed during a free shipping promotion, the original shipping cost (as incurred by Ghama Health) will be deducted from your refund, along with the applicable restocking fee. Refunds may take up to 15 business days to appear, depending on your bank's processing times.
Stock Levels & International Orders
Due to strict customs regulations, varying international shipping conditions, and the sensitive nature of our health products, Ghama Health does not accept returns or issue refunds for international orders. This policy helps us uphold product integrity, quality assurance, and compliance with safety standards across borders.
Please ensure that your order details are correct before finalising your purchase. Our team is happy to assist you before purchase with questions about product suitability, ingredients, or shipping.
We appreciate your understanding, and thank you for choosing Ghama Health.
We will contact you immediately if we cannot deliver the product you purchased due to unforeseen stock availability issues with our suppliers. In such cases, we will replace the item, refund your payment, or offer to place the item on back order if you are willing to wait for the product to be restocked.
For international orders, if a package is returned to Ghama Health because it violates a country's laws or import regulations, the customer will bear all fees billed to Ghama Health. We will instruct the carrier to abandon the package. Due to regulatory issues, the customer will not be credited for the merchandise or shipping cost if customs seizes and destroys an order.
Correct Information
Ensure your phone number, shipping address, and email address are correct. The courier company may use your phone number or email address to contact you in case of a delivery issue.
Ghama Health is not responsible for any incorrect information provided on your order. We will only be held accountable for the delivery of your parcel if the provided information is accurate and complete.
Please note: Once a parcel has been shipped, we cannot cancel the order or alter the phone number, delivery address, or email address.
Late or Missing Refunds
If you haven't received a refund yet, first recheck your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still haven't received your refund, please get in touch with us at info@ghamahealth.com.au or +61 2 9683 2598.
Return Shipping
To return your product to Ghama Health, please email us at info@ghamahealth.com.au or call +61 2 9683 2598. Our customer service team will assist you and provide further instructions.
Please note that the time it may take for your exchanged product to reach you may vary depending on your location.
By placing an order with Ghama Health, you agree to abide by these terms and conditions. We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we always strive to ensure that our services meet your expectations.
Thank you for choosing Ghama Health.
Updated: 20/2/2025
