Cancellation, Return & Refund Policy

  • Order Cancellations
  • Returns
  • Refunds
  • Special Orders

GhamaHealth keeps returns and refund information clear, practical and fair. Because many practitioner-grade, temperature-sensitive and special-order products have specific handling requirements, please review this policy before requesting a cancellation, return or refund.

Policy Guidance

Clear expectations before anything is sent back

Some products can only be returned in limited circumstances. Returns must be approved before items are sent back, and certain items cannot be returned due to product integrity, handling, storage or special-order requirements.

Please contact us before returning any item. Unapproved returns, “return to sender” parcels or items sent to the wrong address may not be trackable or eligible for processing.

Cancellation timing matters

Orders may not be able to be cancelled once processing, packing, supplier ordering or label creation has begun.

Approval is required

Returns must be reviewed and approved before anything is posted back to GhamaHealth.

Some items are final

Temperature-sensitive, probiotic, compounded, practitioner-only and special-order products may not be returnable.

Refunds follow inspection

Approved refunds are processed after the returned item has been received and inspected.

Key points before requesting a return

Many practitioner-grade supplements are ordered specifically for customers and generally cannot be cancelled once processing begins.
If an order has not been packed or specially ordered, cancellation may be possible. A 10% cancellation fee applies to eligible change-of-mind cancellations.
Once an order is packed or a shipping label is generated, it cannot be changed or cancelled.
International orders are final unless a remedy is required by law.
Australian returns may be considered within 30 days if items are unopened, sealed, eligible and approved in advance.
A 30% restocking fee applies to approved change-of-mind returns unless GhamaHealth made an error or the item is faulty.
Return shipping costs are the customer’s responsibility, including shipping for exchanges.
Refunds are processed after return inspection and are issued to the original payment method.

Order cancellation

Many practitioner-grade supplements and special-order products are sourced specifically on request for each customer. Once GhamaHealth begins processing an order, including ordering an item from a supplier, the order may no longer be eligible for cancellation.

Before processing

You may request cancellation before your order has been packed or specially ordered. Please contact us immediately. A 10% cancellation fee applies to eligible change-of-mind cancellations or ordering errors. This fee helps cover payment processing and administrative costs.

If a practitioner-grade or special-order item has already been ordered in for you, cancellation may not be possible even if the parcel has not yet shipped.

After processing

Once an order has been packed, dispatched, or a shipping label has been generated, it cannot be cancelled or changed. This includes changes to product selection, delivery address or shipping method.

International orders

Due to customs requirements, shipping distance and product handling considerations, international orders are final. Refunds, returns or exchanges are not available for international deliveries unless required by law.

Please check your delivery address, product selection and import requirements carefully before placing an international order.

Returns & refunds for Australian orders

Australian customers may request a return within 30 days from the date of purchase where the item is eligible and the return has been approved in advance.

A return may be considered if:

  • You received a damaged item.
  • You received an incorrect item.
  • You changed your mind or ordered incorrectly, and the item is eligible for return.
Returns are only accepted with prior approval. Please contact GhamaHealth first so we can confirm eligibility and provide return instructions.

Return conditions

Eligibility

To be eligible for return, items must meet all of the following conditions:

  • Unopened, sealed and in resalable condition.
  • Returned with all original packaging intact.
  • Approved in advance by GhamaHealth.

Non-returnable items

GhamaHealth cannot accept returns on:

  • Opened or used items, including items with broken seals or damaged packaging.
  • Probiotics, prebiotics, temperature-sensitive, compounded or practitioner-only products, even if unopened.
  • Sale items, gift cards or special-order products.

Restocking fee

A 30% restocking fee applies to approved change-of-mind returns unless the product is faulty or GhamaHealth made an error. This fee helps cover inspection, repackaging and administrative handling.

Return shipping

Customers are responsible for the cost of return shipping. If you request an exchange, you will also need to cover the cost of shipping the replacement item.

How to start a return

To begin the return process, please contact us first for approval and instructions.

Email: info@ghamahealth.com.au

Phone: +61 2 9832 5598

Do not send returns using “Return to Sender”. These parcels may go missing, remain unclaimed, or become difficult to track and process.

Return address

Once your return has been approved, eligible items may be sent to the address provided by GhamaHealth.

GhamaHealth Returns
26 Artisan Road
Seven Hills NSW 2147
Australia
Please do not send any returns without prior authorisation. Returns sent without approval may not be processed or refunded.

Refunds

Once GhamaHealth receives and inspects an approved return, any eligible refund will be processed within 7 business days. In some cases, it may take up to 15 business days, depending on inspection volume or bank processing times.

Refunds are issued using the original payment method.

Late or missing refunds

If you have not received your refund after it has been processed, please:

  • Check your bank account again.
  • Contact your credit card provider, as posting delays can occur.
  • Contact your bank, as processing times may vary.

If you are still waiting, contact GhamaHealth at info@ghamahealth.com.au or call +61 2 9832 5598.

Reviewed: May 2026. This policy may be updated as GhamaHealth continues to refine its ordering, fulfilment and customer support processes.