Return & Refund Policy
Table of Contents
Order Cancellation
- Before Processing: Orders can be cancelled before they are processed. To cancel an order, contact our customer service team immediately.
- After Processing: We cannot accept cancellations once your order has been processed. This policy ensures we can get your order to you as quickly as possible.
Returns & Refunds
30-Day Return Policy: If, for any reason, you are not completely satisfied with your purchase, you may return the product within 30 days from the date of purchase.
Eligibility for Returns: Returns are accepted if the product is damaged during transit, if an incorrect product was selected, or if you change your mind. Please note that customers are responsible for the return postage costs.
Restocking Fee: A 10% restocking fee will be charged for all returned items, except in cases where the item is defective or the incorrect product was sent.
Initiating a Return: To initiate a return, please contact our customer service team at info@ghamahealth.com.au or +61 2 9683 2598. We now require direct communication to process returns, ensuring personalized service and prompt resolution of any queries.
Refund Process: Upon receipt of your returned item and a successful quality inspection, we will process your refund using your original payment method. For items originally purchased with a free shipping promotion, the refund will be less than the original shipping fee and any applicable restocking fee. Additionally, customers are responsible for the cost of return shipping. Please note that depending on your bank's policies, the refund may take up to 15 days to appear in your account.
We appreciate your understanding and are here to assist you with any concerns or questions regarding our policy changes.
Stock Levels & International Orders
We will contact you immediately if we cannot deliver the product you purchased due to unforeseen stock availability issues with our suppliers. In such cases, we will replace the item, refund your payment, or offer to place the item on back order if you are willing to wait for the product to be restocked.
For international orders, if a package is returned to Ghama Health because it violates a country's laws or import regulations, the customer will bear all fees billed to Ghama Health. We will instruct the carrier to abandon the package. Due to regulatory issues, the customer will not be credited for the merchandise or shipping cost if customs seizes and destroys an order.
Correct Information
Ensure your phone number, shipping address, and email address are correct. The courier company may use your phone number or email address to contact you in case of a delivery issue.
Ghama Health is not responsible for any incorrect information provided on your order. We will only be held accountable for the delivery of your parcel if the provided information is accurate and complete.
Please note: Once a parcel has been shipped, we cannot cancel the order or alter the phone number, delivery address, or email address.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still haven't received your refund, please contact us at info@ghamahealth.com.au or +61 2 9683 2598.
Return Shipping
To return your product to Ghama Health, please email us at info@ghamahealth.com.au or call +61 2 9683 2598. Our customer service team will assist you and provide further instructions.
Please note that the time it may take for your exchanged product to reach you may vary depending on your location.
By placing an order with Ghama Health, you agree to abide by these terms and conditions. We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we always strive to ensure that our services meet your expectations.
Thank you for choosing Ghama Health.
Updated: 20/2/2025
