Terms and Conditions

1. Introduction

Welcome to the Ghamahealth Online VIP Membership Program ("VIP Program"). By enrolling in or participating in the VIP Program, you agree to these Terms and Conditions. Please read them carefully.

2. Eligibility and Enrolment

2.1. To be eligible for the VIP Program, you must meet one of the following criteria:

  • You must make a minimum purchase of $100 within a rolling 6-month period.
  • Alternatively, you can achieve VIP status by placing a minimum of 5 orders within the same rolling 6-month period, regardless of the purchase amount.

2.2. Ghamahealth Online reserves the right to modify the eligibility criteria at anytime.

3. VIP Benefits

3.1. As a VIP member, you will enjoy the following benefits:

  • A 10% discount on eligible purchases.
  • Free standard delivery on all orders.
  • Exclusive access to VIP-only promotions and sales.
  • Special gifts and samples with select purchases or on special occasions.

3.2. VIP benefits are available for immediate use upon qualification.

4. Maintenance of VIP Status

4.1. To maintain VIP status, you must continue to meet the minimum purchase or order frequency criteria specified in Section 2. Ghamahealth Online may revoke VIP status if you no longer meet these criteria.

5. Program Modifications

5.1. Ghamahealth Online reserves the right to modify or terminate the VIP Program or its terms and conditions without prior notice. Any changes will be effective upon posting on our website.

6. Abuse and Fraud

6.1. Abuse of the VIP Program, including but not limited to fraudulent activity, excessive use of discounts, or behaviour that undermines the program's integrity, may result in the revocation of VIP membership.

7. Privacy

7.1. Protecting your privacy is of utmost importance to Ghamahealth Online. This section outlines our commitment to safeguarding your personal information:

7.2. Data Collection:

  • When you enrolin the VIP Program, we may collect certain personal information from you, such as your name, email address, shipping address, and purchase history. This information is used solely to administer the VIP Program and provide you with its benefits.

7.3. Data Usage:

  • We use your personal information to:
    • Confirm your eligibility for the VIP Program.
    • Manage your VIP membership account.
    • Communicate with you about program-related updates, promotions, and offers.
    • Ensure the proper functioning of the program.

7.4. Data Security:

  • Ghamahealth Online employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain the confidentiality and integrity of your data to the best of our ability.

7.5. Data Sharing:

  • Ghamahealth Online does not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the VIP Program, such as shipping companies for order delivery.

7.6. Cookie Usage:

  • Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us collect information about your preferences and optimize our website's functionality. You can manage your cookie preferences through your browser settings.

7.7. Consent:

  • By enrolling in the VIP Program, you explicitly consent to collecting, using, and sharing your personal information as described in this Privacy section.

7.8. Data Retention:

  • We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy section unless a more extended retention period is required by law.

7.9. Access and Correction:

  • You have the right to access, correct, or delete your personal information held by Ghamahealth Online. Don't hesitate to contact our customer support team to exercise these rights or inquire about your data.

7.10. Changes to Privacy Policy:

- Ghamahealth Online reserves the right to update its Privacy Policy to reflect changes in our data practices or legal requirements. We will notify you of any material changes through our website or email.

7.11. Contact Us:

- For questions or concerns regarding your privacy or the handling of your personal information, please reach out to our Privacy Officer at info@ghamahealth.com.au

8. Communication

8.1. By enrolling in the VIP Program, you consent to receive email communications related to the program, including promotional offers and updates.

9. Termination

9.1. You may terminate your VIP membership anytime by contacting our customer support team.

10. Governing Law

10.1. The State of New South Wales, Australia's laws govern these Terms and Conditions.

11. Contact Information

11.1. For questions, concerns, or assistance related to the VIP Program, please get in touch with Ghamahealth Online customer support.

12. Termination and Suspension

12.1. Ghamahealth Online reserves the right to terminate or suspend a VIP membership at its sole discretion, with or without cause, including but not limited to violation of these terms and conditions, abuse of the program, or fraudulent activity.

12.2. Termination by Member: If you choose to unsubscribe or terminate your VIP membership, it will result in the immediate termination of your membership, and you will no longer have access to the program benefits.

13. Reapplication for VIP Membership

13.1. If your VIP membership has been terminated due to any reason, you may reapply for membership under the following conditions:

13.2. Eligibility Criteria: To be eligible for reapplication, you must meet the same eligibility criteria as outlined in Section 2 of these terms and conditions.

13.3. Compliance: You must also demonstrate compliance with all program rules and policies, including refraining from any previous abusive or fraudulent activity.

13.4. Approval: Reapplication is subject to approval by Ghamahealth Online, and approval is at our sole discretion.

14. Dispute Resolution

13.1. Any disputes arising from or related to the VIP Program shall be resolved through informal negotiation or mediation and, if necessary, through binding arbitration in accordance with the rules of a recognized arbitration authority.

15. No Warranty

15.1. Ghamahealth Online provides no warranty or guarantee, express or implied, regarding the availability, accuracy, or reliability of the VIP Program or its benefits. The program is provided "as is."

16. Limitation of Liability

16.1. Ghamahealth Online shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to lost profits, arising out of or in connection with the VIP Program.

17. Indemnification

17.1. By participating in the VIP Program, you agree to indemnify and hold Ghamahealth Online harmless from any claims, losses, or liabilities arising from your participation, including but not limited to any violations of these terms and conditions.

18. Force Majeure

18.1. Ghamahealth Online shall not be liable for any failure to perform its obligations under the VIP Program due to circumstances beyond its control, including but not limited to acts of God, war, natural disasters, or government actions.

19. Entire Agreement

19.1. These terms and conditions constitute the entire agreement between you and Ghamahealth Online regarding the VIP Program and supersede all prior agreements and understandings, whether written or oral.

20. Severability

20.1. If any provision of these terms and conditions is invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Waiver

21.1. The failure of Ghamahealth Online to enforce any provision of these terms and conditions shall not constitute a waiver of that provision or any other provision.

22. Modification of Terms

22.1. Ghamahealth Online reserves the right to modify these terms and conditions by posting the updated version on our website. Your continued participation in the VIP Program after such modifications constitutes your acceptance of the revised terms.

Last update: 19/10/2023