My order was delivered to the wrong address
Order Delivered to the Wrong Address
We sincerely apologize for the inconvenience you're facing. At Ghamahealth, we prioritize the accurate delivery of your orders, and we're truly sorry that an error occurred in this instance.
If your order was mistakenly delivered to an incorrect address due to an oversight by Australia Post:
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Immediate Action: We will initiate an investigation with Australia Post to understand the cause of the error and to determine the current location of your package.
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Resolution: Our team will work closely with Australia Post to rectify the situation. If the package is recoverable, we'll ensure that it is redirected to your correct address as soon as possible. If, for any reason, the package is deemed lost or cannot be recovered, we'll discuss the next best steps with you, which might include re-sending the order or issuing a refund.
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Stay Informed: We will keep you updated throughout the investigation and resolution process.
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Preventing Future Errors: We value your feedback and will use this incident to improve our processes and coordination with Australia Post to prevent such mistakes in the future.
Need More Information or Assistance?
Please reach out to our customer service team at info@ghamahealth.com.au for any further queries or to get an update on the ongoing investigation. We're here to help and ensure you have a satisfactory shopping experience with us.
